Shipping: Each piece is carefully hand-fabricated and all gems are set in our South Salem, New York studio. Please allow time for the creative process, and note that most items will be shipped within two weeks. In-stock items, that are completed will ship within 1 business day. For custom work and special orders we ask that you allow a 4 to 6 week lead-time for production. Please note the end of year Holiday season means an overall heavier work load and orders may take longer to ship.
Insured Shipments: The packages that we send are insured, tracked, and expedited, to assure safe delivery.
Cancellation Policy: If you would like to cancel or alter any order that you have placed with us, please notify us via firstname.lastname@example.org within 5 days or we will unfortunately be unable to grant a refund.
Returns and Exchanges: We understand the need for occasional returns and exchanges. However, we are a very small company and request that returns be made for store credit only within 5 days of purchase. Please notify us as soon as possible if you expect the need for an exchange or return, and we will be happy to assist you. We can only accept returns of unworn items. Custom orders are final sale.
Repairs: Please review our jewelry care info. We stand by the quality of our work and guarantee that quality, with normal wear for one year. Please contact us should you ever have an issue or require a repair of an item and we will be happy to assist as best we can.
Jewelry Care: Fine jewelry should be treated with care. It is best practice to remove jewelry when retiring, this will lessen the chances of damaging an item. It is good habit to apply lotion, creams and sprays prior to putting on your jewelry.
Opals and Moonstones are quite soft gems and can be easily dulled or scratched; use care when you wear them and when packing them for transport.
Welo Opals should NEVER be immersed in water or exposed to drastic temperature changes as this can alter their magic color composition temporarily. Please use care when putting on your Welo Opal piece as the gems are soft and contact with hard surfaces should be avoided.
Pearls have a delicate nacre that can easily be scratched, be aware and be gentle with them.
Our Sterling has a natural patina applied by hand (as well as some of our Gold) that can be affected by different waters, we recommend removing jewelry for bathing, swimming, showering etc.